1. In the lower-right of the photo booth display, there is a cogwheel icon.
  2. Tap on the cogwheel icon. This will have you enter the Booth Pin.
  3. Upon successfully entering the Booth Pin, you will arrive at the Booth Settings.
    Note: Some booths will have two printers while others will not. For booths with two printers, note the
  4. Tap on the Replace Paper button as shown above.
  5. This will bring you to the Replace Paper pop-upwindow.

    Note: Booths with only one printer installed will only have one button labeled 

  6. Please watch the entirety of the video before attempting to replace any paper or cartridges. You may also pause, the video at any step using the same button to play the video. Additionally, the video can be watched from the following link. https://drive.google.com/file/d/199H9Ff0a0VxEFhW94ESbSlAGNz0i6jJ9/view?usp=sharing.
  7. Follow steps 1 through 9 in the instructions listed in the Replace Paper pop-up.
  8. Once all the steps have been completed, tap the corresponding labeled button with the printer that just had the paper replaced.
    1.  If the booth only has one printer or the top printer paper was replaced, tap on New Paper Installed Top Printer.
    2. If the paper was replaced on the bottom printer, tap on New Paper Installed Bottom Printer. 
  9. After confirming the new paper was installed, The printer will print a test page to ensure the quality of the prints is acceptable.
  10. Visually inspect the test print and if all looks well tap on Test Print Successful. 

If you continue to experience issues with changing the printer paper please click here to create a new support ticket with as much detail as possible of the issue.